We're here to help
so you never run short
Answers to the most common questions, what to expect from delivery, and our return & refund promises — all in one place.
Delivery
From the moment you checkout to the knock at your door, here's how ReStok keeps things smooth.
Order before 2pm in your local time zone and we'll deliver the same evening.
Pick a 2-hour slot at checkout. We text you when the driver is 10 minutes out.
Track every step from pack to porch in real time inside the ReStok app.
Chilled and frozen items travel in insulated, reusable totes — never warm.
Returns & policies
Every order is backed by our freshness guarantee. If something isn't right, we make it right — quickly.
If any item arrives bruised, expired, or below our quality bar, we refund or replace it — no receipts, no return shipping, no hassle.
Report issues within 24 hours of delivery via the app, email, or phone. Refunds land on your original payment method within 3–5 business days.
Snap a quick photo and message us — we credit your account immediately while we investigate with our pack team.
Going on vacation? Pause your ReStok.ai schedule for up to 8 weeks with one tap. No fees, no forfeited credits.
FAQ
Can't find what you're looking for? Reach our team any day, 7am–9pm.